All delivery services used by Global Design Collective provide a tracking number and full insurance. In the event that multiple orders are placed with the same shipping destination on the same account, orders may be combined and the shipping fees will be adjusted unless otherwise requested.
Days below refer to business days.
Please allow up to two business days (not including weekends or holidays) for us to process your order. Processing time is required so that we can review your order information and prepare it for shipping.
Exact shipping options and transit times will be provided at checkout.
We ship worldwide for free via DHL Standard on orders over €350, and UPS Express on all orders over €700.
- DHL Standard - €5 (2-3 business days)
- UPS Express - €10 (1-2 business days)
UK & Europe
UK & Europe (EU Countries + Monaco)
- DHL Standard - €15 (3-5 business days)
- UPS Express - €30 (1-2 business days)
Non EU Countries
- DHL Standard - €20 (3-5 business days)
- UPS Express - €40 (1-2 business days)
Rest of World
- DHL Standard - €30 (8-12 business days)
- UPS Express - €60 (2-5 business days)
Missing racking information
Please allow at least one business day after your order is shipped for the tracking information to appear online. If the tracking information does not update online, and the expected delivery date has passed, please contact our Customer Care team here so that we can assist you further.
Returned to sender packages
If your package is not successfully delivered and is sent back to Global Design Collective by the courier, we will contact you to provide the option of reshipment or a refund of the merchandise. The original shipping fee is not refundable.
How to find a delivered package
If the tracking information states that your package was delivered, but you have not received it yet, we suggest taking the following steps. 1 - Other than yourself, who could have received the package? Do you live with family or roommates? Do you have neighbors or a doorman? Please ask them if they received the package. 2 - Was the package signed for? If so, do you recognize the name? Please ask them if they received the package. 3 - Do you have a back or side door? Maybe you have a mailbox, mail room, or receiving office? If so, the package may be there. 4 - Do you know your mail man or woman? If so, please ask them to confirm when and where the package was delivered. If you are still unable to locate your package, please contact our Customer Care team here so that we can assist you further.
All returns must be authorized by us before sending merchandise back. If your goods are damaged or broken, or you have simply changed your mind, email us here to request a return authorization number within 14 days of receipt of your order. If 14 days have passed since receipt of your purchase, unfortunately we can’t offer you a refund or exchange.
The merchandise must not be used, washed, or altered in any way. Merchandise that is not returned in its original condition, accompanied by its original tags, and packing may be denied and returned to the customer at their expense.
Original shipping fees are not refundable. A refund will be issued back to the original method of payment for the merchandise returned. We require up to 14 business days of receiving the merchandise at the Global Design Collective warehouse to process this. Financial institutions may require additional days to process the refund before the funds are returned to the account.
The return authorization number must be clearly written on the outside of the package. Additionally, returns should be shipped with a service that provides a tracking number and insurance as we are not responsible for delayed or lost packages. Any returns received without a return authorization number or that do not comply with the above may be denied at the discretion of Global Design Collective.
Returns can be sent to:
Global Design Collective
Kottbusser Str. 13