All returns must be authorized by us before sending merchandise back. If your goods are damaged or broken, or you have simply changed your mind, email us here to request a return authorization number within 14 days of receipt of your order. If 14 days have passed since receipt of your purchase, unfortunately we can’t offer you a refund or exchange.
The merchandise must not be used, washed, or altered in any way. Merchandise that is not returned in its original condition, accompanied by its original tags, and packing may be denied and returned to the customer at their expense.
Original shipping fees are not refundable. A refund will be issued back to the original method of payment for the merchandise returned. We require up to 14 business days of receiving the merchandise at the Global Design Collective warehouse to process this. Financial institutions may require additional days to process the refund before the funds are returned to the account.
The return authorization number must be clearly written on the outside of the package. Additionally, returns should be shipped with a service that provides a tracking number and insurance as we are not responsible for delayed or lost packages. Any returns received without a return authorization number or that do not comply with the above may be denied at the discretion of Global Design Collective.
Returns can be sent to:
Global Design Collective
Inh. Daniel McGlashan
Kottbusser Str. 13