FAQs


Our Products 

Global Design Collective is an international online retailer known for its curated and ever-expanding range of lifestyle goods from the likes of Dick Moby, Mykita, R.T.CO, Dr Jackson's, Grown Alchemist, Marvis, Maison Balzac, Phaidon, Highsnobitey, 032c, Teenage Engineering and more, with each purchase providing access to safe water, for some of the 660 million people without through partnership with Water.org.
As an authorized retailer, Global Design Collective guarantees the authenticity of every product we stock. Certain items will also include the designer's own proof of authenticity.
Given the amount of orders we process each day, the availability of any merchandise on the site is always subject to change. The best way to stay up to date on new arrivals, promotions, and sales is to sign up for our newsletter.

Currency

Pricing and currency are displayed in EUR, and can be changed to either GBP, USD, JPY, or AUD, however all orders will checkout using EUR at the most current exchange rate.

International Duties & Taxes

International duties and taxes are determined by the shipping address entered at checkout. If taxes and duties are included in the price of your order this will be mentioned at checkout.
Alternatively, your order may not include taxes and duties. This means your parcel may incur customs duties and taxes by your local customs office. Please consult your local customs agency for more information. If applicable, you will be required to pay such fees upon receiving your order.

Sales Tax

Orders shipped outside of Europe are not subject to any sales tax, so will receive a 19% discount on the displayed price, when checking out.

Checkout

You can add and remove products from your shopping bag before you checkout.
On the checkout page you can enter a new address, or select an address you have previously used.
All orders will be charged in EUR. 
Next step is to select a shipping method, as well as enter your payment information. When you are ready to place your order, click confirm.
Shopping at globaldesigncollective.com is safe. Personal information provided on globaldesigncollective.com is transmitted through a secure server using Secure Socket Layering (SSL) encryption technology. For more information, please consult the Privacy & Security section.

Payment

We currently accept payment by Visa, MasterCard, American Express and PayPal.
Discover cards are supported through the Paypal guest or member checkout.
Upon receiving your order, we carry out a standard pre-authorisation on your payment method to ensure there are sufficient funds to fulfill the transaction. We will only charge the pre-authorisation when the order is packed and ready for shipment. If the billing information is incorrect or incomplete, we may contact you for confirmation before your order is shipped.

Order Confirmation

You will receive an order confirmation email a few minutes after you place your order. Please check your junk or spam folders if it does not appear in your inbox.
Please review the order confirmation and contact us here if you see any errors. You can also review the details of your order from your Global Design Collective account, under Order History.

Order Status

You can verify the status of your order at any time from your Global Design Collective account, under Order History.
Please note that we ask for a standard processing time of up to two business days (not including weekends or holidays) from the time your order is placed. A 'Processing' status means that your order has not yet been shipped.
You will receive a tracking number by email once your order has been shipped.

Order Changes & Cancelations

You can request an order change or cancellation by contacting us here.

Price Protection

Excluding coupons and temporary price reductions, we offer a one time price adjustment on products purchased up to 14 days before it is discounted. For products to qualify for a price adjustment, the same style and size must be available for purchase at the time of your price adjustment request.

Promotional Codes

Global Design Collective does not offer coupon code promotions.
If you would like to stay updated on our seasonal sales, please sign up to our newsletter. You can subscribe when creating an account, or by entering your email address in the 'Newsletter Signup' section at the bottom of any page on globaldesigncollective.com.

Seasonal Sales, New Arrivals, and Promotions 

Signing up for our newsletter is the best way to receive updates about new arrivals, upcoming sales and promotions. You can subscribe when creating an account, or by entering your email address in the 'Newsletter Signup' section at the bottom of any page on globaldesigncollective.com.